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Achieving this can be done from the Home screen, under the Quick Actions menu. It allows you to create incidents or requests, schedule and assign tasks, keep track of your assignments and set reminders in an easy way. You can rely on this application if you need a powerful tool that can provide you with multiple solutions for incident logging, project management and asset organization. Handy incident, project and asset organizing functions It comes with a smooth interface that integrates its wide variety of functions in a neat manner.Īfter installing it, you can access it from a supported web browser by typing the IP address of the host and valid authentication credentials. This program can be easily set up and accessed since its installation requires no additional configuration on your part. Comprehensive help desk software solution Note that, since it is web-based, this application requires a supported web browser, such as Internet Explorer, Mozilla Firefox or Google Chrome. One of the applications that can help you in the situation above is ManageEngine ServiceDesk Plus.
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Working as a help desk technician is a challenging job that involves vast knowledge regarding certain technical concepts and requires you to log every incident.įortunately, nowadays third-party software simplifies incident logging by a great deal and allows you to focus on more important aspects of your job.
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